FAQ

Frequently Asked Questions (FAQ)

1. How does your order fulfillment process work?

At Dockside, we work with trusted global suppliers to bring you a diverse selection of high-quality products. When you place an order, we source the items directly from our suppliers and have them shipped to you. This allows us to offer a wide range of products without keeping inventory on-hand.

2. Why does shipping take longer than expected?

As we source products from various locations around the world, shipping times can vary based on the origin of the product and your delivery address. We aim to get your order to you as quickly as possible, but international shipping may take longer than domestic shipments due to factors like:

  • Product Origin: Some items are shipped from overseas and may take longer to arrive.
  • Customs Processing: International shipments may experience delays due to customs processing.
  • High-demand Periods: Delivery times can be longer during holidays or sales events.

We provide tracking information once your order ships so you can follow its journey.

3. Do you ship worldwide?

Yes, we offer international shipping to most countries. Shipping times and costs vary depending on your location. During checkout, you’ll see the available shipping options and their estimated delivery times.

4. Can I track my order?

Yes! After your order is shipped, we will send you an email with a tracking number so you can follow your package’s progress until it reaches you.

5. Why is my order taking so long to ship?

Shipping times can vary based on several factors, including the origin of the product, customs clearance, and shipping carrier delays. Some international shipments may take longer due to these factors, but we work to keep you updated with any delays and will provide tracking information as soon as it's available.

6. Can I change or cancel my order once it's placed?

Once an order is processed, we work quickly to get it fulfilled and shipped. Due to this speed, we can’t always guarantee that we can change or cancel an order after it’s placed. If you need assistance, please contact us as soon as possible, and we will do our best to help.

7. Are your products authentic?

Yes! We partner with reputable suppliers to bring you authentic products. Each item we sell meets our quality standards, and we strive to provide high-quality, unique designs to our customers.

8. Do you accept returns or exchanges?

Yes! If you are not fully satisfied with your order, we offer returns and exchanges. Please contact our customer service team within 14 days of receiving your order to arrange a return or exchange.

Return Policy:

  • To be eligible for a return, items must be unused, unworn, and in the original condition.
  • Some items may require the customer to cover the return shipping costs.

We strive to make your experience as smooth as possible, so please don’t hesitate to reach out if you have any issues with your order.

9. What should I do if my order is damaged or incorrect?

We are committed to delivering high-quality products. If you receive a damaged or incorrect item, please contact us immediately with a photo of the issue. We will promptly resolve the issue by either sending a replacement or issuing a refund.

10. How can I contact your customer service?

We’re here to help! You can contact our customer service team through the following methods:

  • Email: Dockside Contact
  • Live Chat: Available on our website (look for the chat symbol in the bottom right corner)

We aim to respond to all inquiries within 2 business days.

Shipping & Processing Times

  • Processing Time: Orders are typically processed within 2 business days.
  • Shipping Times: Your order is shipped directly from our suppliers' warehouses, which may be located internationally. Because of this, delivery times can range from 3-7 days to UK, 3-11 days to EU & 3-17 internationally, depending on your location and the product ordered.
  • Customs Delays: International orders may experience delays due to customs.

Additional Information

  • Business Transparency: We believe in full transparency regarding how we operate, how long it may take for your orders to arrive, and the process we use to fulfill your orders.
  • SSL Certificate: Our website is secured with an SSL certificate to ensure the safety of your personal and payment information.
  • Trust & Reviews: We value feedback from our customers! Feel free to leave reviews to share your experience with others.
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